Privacy Policy

Effective Date: January 1, 2025

FoZula Health is a division of FoZula Enterprises LLC, acting as the data controller responsible for your personal information. This Privacy Policy explains how we collect, process, and safeguard personal data when you engage with our website, interpreters, or language support services. By accessing our services, you agree to the practices described below.

1. Our Commitment to Privacy

FoZula Health provides interpretation, multilingual customer service, and clinical research language support across global platforms (IMS, CRM, CTMS). We are committed to handling all data in compliance with:

• HIPAA (Health Insurance Portability and Accountability Act)

• ICH-GCP (Good Clinical Practice)

• FERPA (Family Educational Rights and Privacy Act)

• ISO/IEC 27001 Information Security Standards

We collect and process only what is necessary, lawful, and proportionate to the services we provide.

2. Data We Collect

We may collect the following categories of data:

Automatically (website usage):

• Browser type, IP address, time zone

• Device identifiers, cookies, and referring URLs

• Pages viewed and time spent on site

Voluntarily (service-related):

• Name, contact details (email, phone, address)

• Organization or employer details

• Languages spoken (for interpreters or clients)

• Service agreements, contracts, and billing information

• Call, chat, or email records when providing interpretation or support services

• Research-related language data (narratives, translations, patient support notes)

3. How We Use Data

FoZula processes personal data for:

• Delivering interpretation, customer service, and research language support

• Ensuring compliance with healthcare, education, and research standards

• Scheduling, billing, and service delivery under subcontracting or white-label models

• Monitoring quality assurance and improving service reliability

• Training interpreters and agents in compliance and cultural sensitivity

• Legal obligations, audits, and regulatory reporting

We do not sell, rent, or market your data.

4. Data Security

We apply administrative, physical, and technical safeguards, including:

• Encrypted communications (in transit and at rest)

• Role-based access controls

• HIPAA and ISO-certified cloud storage providers

• Ongoing staff training in compliance and data protection

While we implement industry best practices, no system is entirely immune to cyber threats. We encourage clients and interpreters to also follow secure practices.

5. Data Transfers & Global Operations

FoZula Health operates globally with teams in the U.S., Caribbean, and Asia. Personal data may be transferred internationally to jurisdictions with different privacy laws. We take steps to ensure equivalent protections across all regions.

6. Your Rights

Depending on your jurisdiction (e.g., EU GDPR, California CCPA), you may have rights to:

• Access and receive a copy of your personal data

• Request correction or deletion of inaccurate data

• Restrict or object to certain processing activities

• Withdraw consent at any time (when processing is consent-based)

• File a complaint with a supervisory authority

Requests can be made to: Support@FozulaHealth.com

7. Third-Party Systems

FoZula language specialists often work inside client-managed platforms (IMS, CRM, CTMS). While we comply with the client’s protocols, we are not responsible for how those third-party systems process or store data. We recommend reviewing the client’s or platform provider’s privacy policies as well.

8. Legal Disclosures

We may disclose personal data:

• To comply with applicable laws, court orders, or regulatory authorities

• To enforce contracts and protect FoZula’s rights

• To safeguard the safety, rights, or property of clients, interpreters, and partners

9. Updates to this Policy

This Privacy Policy may be updated periodically to reflect legal, technical, or service changes. Updated versions will be posted with a new effective date. Continued use of our services indicates acceptance of revised terms.

Contact Us

For questions, concerns, or to exercise your rights, please contact:

📧 Support@FozulaHealth.com or QA@fozulahealth.com

FoZula Health, FoZula Enterprises LLC